Shauna Lee brings more than 25 years of hands-on experience in Alaska’s cruise-aligned tourism industry. She began her career as a dock representative, working directly with cruise passengers and ship personnel, and steadily advanced into senior operational leadership roles managing large-scale tour operations.

This progression gives her a rare dual perspective: she understands both the front-line realities of cruise day logistics and the structured systems required to support high-volume shore excursion programs.

Shauna has designed and implemented scheduling architecture, allocation tracking frameworks, and sales reporting systems for multi-departure tour operations serving cruise lines throughout Southeast Alaska. She was also a key contributor to the development of the Ward Cove Dock in Ketchikan, further deepening her understanding of port infrastructure, operational flow, and large-scale coordination.

In addition to tourism operations, Shauna has managed complex logistical planning for television productions filmed in Alaska — overseeing permitting, scheduling, location coordination, transportation, and on-the-ground execution. This experience strengthened her ability to build clear systems under dynamic and high-pressure conditions.

Today, she works primarily with tour operators navigating cruise partnerships, helping them implement structured, scalable operational frameworks grounded in real-world experience — not theory.